Customer Service For Dummies

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Business & Economics - Others
Customer Service For Dummies

Customer Service For Dummies

Name: Customer Service For Dummies
ISBN: 9780471768692

Karen Leland, Keith Bailey

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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

카테고리:

Business & Economics - Others

년:

2006

판:

출판사:

For Dummies

언어:

english

페이지:

410

ISBN 10: